FAQ
GENERAL

1. What is Radacat Team Messenger C1 (Radacat C1)?

Radacat C1 is a radio communication device that pairs with your smart phone over Bluetooth. Radacat C1 allows you to send text messages, voice messages, and real-time location data to other Radacat users when cellular service is unavailable. The radio transmission range depends on the environment. In an open-air environment, the range is expected to reach up to 6km.

2. Can I see a team member’s location via Radacat C1?

Yes. Your team member’s real-time location will appear on your group chat channel map. Location information is automatically updated.

3. What is the Shake to Talk function?

The Shake to Talk function allows you to send voice messages by shaking your phone, even when your phone screen is locked.

4. Does everyone in my team need a Radacat C1?

Yes. Everyone in your team needs a Radacat C1.

5. Does everyone in my team need a smart phone? How do I use Radacat C1?

Yes. Everyone in your team needs a smart phone. Radacat C1 connects to your phone via Bluetooth. You can send your text or voice messages using the Radacat APP and they will be sent from your Radacat C1 to others

6. Do I need pay a monthly fee?

No. It is your own private network. You do not need to pay any fee other than the initial cost of purchasing the device.

7. Does Radacat C1 still work if there is no service?

Yes. Radacat C1 works without cell phone service.

8. Has Radacat C1 been approved by the FCC?

Yes, Radacat C1 has been approved by the FCC.

9. What is Radacat C1’s battery life?

The battery lasts around 36 hours under normal service conditions. If you exit the Radacat APP or disable Bluetooth on your smart phone when you are not using the service, the battery life can last for weeks or even months.

10. Is Radacat C1 waterproof?

No, but it is designed to be weather-proof and water-resistant.

11. Is Radacat C1 dust-tight?

Yes.

12. What kind of warranty do you provide?

Radacat C1 comes with a one-year limited warranty.

13. What is the radio Tx power of Radacat C1?

The radio Tx power of Radacat C1 is less than 1 watt.

14. What is the working frequency band of Radacat C1?

The frequency band in USA and Canada is 902-928MHz. In Europe, the frequency is 868MHz. In Australia and New Zealand, the frequency band is 915-928MHz.

15. Why does my cell phone battery go down so quickly? Are there any ways to conserve my cell phone battery while using Radacat C1?

In places where the mobile phone signal is weak, the mobile phone will automatically increase the transmission power it uses in order to try to contact the base station. This results in rapid consumption of the mobile phone battery. When using the C1 remotely, switching your cell phone to airplane mode may help to conserve battery life.

16. Can you still see the GPS location of other team members when the receivers are out of range?

It depends. If your team member still has cell service, you will still team members’ current location. If they do not have cellular service, there location will not be updated on your end.

17.Are the messages encrypted?

Yes. The messages are encrypted using proprietary protocols. 

18.Is there any interoperability with other brand products?

No. The device cannot connect with other brand products. 

19.Is the battery rechargeable and, if so, does it come with a charger?

Yes. The battery is rechargeable. It comes with a micro-usb cable. The package does not include a charger.

20.Does it have to be paired with a cell phone to relay?

Yes. The C1 device needs to be paired with a cell phone in relay mode. 

21.Does Radacat C1 have built-in GPS?

No. Radacat C1 uses the location services of your smart phone.

22.Does the GPS location auto update to the team channel?

Yes. Locations of team members are automatically updated in the team channel.

MANUAL

1. How do I pair the Radacat C1 with my smartphone?

  • Download and install Radacat APP on your smart phone (available on Google Play and Apple Store).
  • Turn on Bluetooth on your phone.
  • Press the ON/OFF Button once to turn-on and initialize your Radacat C1 device.
  • " Click here to scan device ", OR go to " Me " then open " Scan " function, OR go to " Me " then open " My Devices " then choose your device by identifying its ID Code.
  • Any of these connecting methods will pair you up over Bluetooth.
  • A message will appear at the bottom of your screen once a successful connection has been made.
  • To view specs of the device, go to " Me" >> " My Device " >> choose one to view or disconnect.

2.How can I get started quickly?

  • After pairing your Radacat C1 to your smart phone, open the Radacat APP.
  • From the bottom banner choose Me >> Log In/Register, to register and login to your account.
  • Then choose Chat >> Public1&2&3
  • When you and another user enter the same public channel, you can start chatting with them.

3. How do I create a private team?

  • From the bottom banner choose Map >> + >> Create team
  • Present the QR code to your team members and have them scan it by going to Me >> Scan.
  • After your friends have finished scanning, enter your team channel to chat with your team members.
  • If you were in a private team, click the channel name on the top and click Team QR Code. Present the QR code to your team members and have them scan it by going to Me >> Scan.
  • Or you can enter the chat channel, ick the channel name on the top and tap + to find other users in public team .
  • Start to chat with your group.

4. How do I send my current location?

In a chat team, press + >> Location >> Send.

5. Do I have to change any settings if travel to the EU?

No. The Radacat C1 will automatically change frequency band when you travel to the EU.

6. How does Radacat C1 work in relay mode?

  • Tap the team name at the top of your group chat channel.
  • Switch on relay mode
  • Enabing relay mode can increase the transmission range by allowing data to pass through the relay node to users who might otherwise be out of range.
  • Note: When Radacat C1 works in relay mode, battery life will be reduced. It is recommended that only members located in the middle of the team enable Relay mode.
  • Tip: Consider using a USB battery pack for extra power!

7. How do I know if a sent message has been received?

In your private team, a blue tick mark will be displayed when the message has been received by your team members.

8. If a message is not delivered, what should I do?

If a grey question mark is displayed after sending a message, this indicates the message was not delivered to your team members. Try changing your location or raising your Radacat C1 to a higher position and try again.

9. What should I do if I have problems during use Radacat C1?

  • Open the Radacat APP
  • Go to Me >> Help And Feedback >> Feedback
  • Use the comment form to explain the issue and optionally upload your APP log.
SPECS

1. What kind of range should be expected ?

The range of radio transmission is highly affected by the environment. Theoretically speaking, the line-of-sight range of Radacat can reach up to 30km or more in wide open areas. The more open the space, the greater the range will be.

Generally, terrains like plains, desert, and open beach can allow ranges up to 6km. Transmission range is expected to reach up to 3km in crowded areas like cities, mountains or forest. However, under some circumstances, such as where there are buildings or hills between senders and receivers, or if there is electromagnetic interference, the transmission range will likely only reach up to hundreds or even dozens of meters.

Placement of your device also affects the range. A device hung in a high place in the open air will provide better range. For example, clipping the Radacat C1on top of your backpack or to its strap over your shoulder will provide a better range than keeping it in your pocket or in the car.

Generally speaking, text messages can be transmitted several times farther than voice messages. When voice messages fail to deliver, sending text messages is advised. All product specs are subject to text measurement.